Just wondering if TSB are taking the mickey
I have a transaction on my TSB MasterCard that I did not make for £279.12 made to E on energy solutions. so i called TSB mastercard and put it into dispute, I was told I would need to fill in a form which I would receive in 10days, this never arrived until I called again, i was told it was a computer error the form wasn't sent out
On both occasion I was never told that I would need to contact the company who the payment was made to
The form finally arrives and states that I have to contact the company to resolve the dispute
Shouldn't the TSB be the ones contacting this company, and not getting me to do their work for them
I have a transaction on my TSB MasterCard that I did not make for £279.12 made to E on energy solutions. so i called TSB mastercard and put it into dispute, I was told I would need to fill in a form which I would receive in 10days, this never arrived until I called again, i was told it was a computer error the form wasn't sent out
On both occasion I was never told that I would need to contact the company who the payment was made to
The form finally arrives and states that I have to contact the company to resolve the dispute
Shouldn't the TSB be the ones contacting this company, and not getting me to do their work for them