Today I went to pay my Aqua card bill online. They have just switched their website, so I had to set up a new ID and account. All went fine until I paid my bill and it said my payment was declined. I never had this issue before but I thought I may have typed my card number wrong and tried again. It didn't go through.
Then I called Aqua, who stated that neither payment went through and they would try to take a phone payment. I specifically asked them to find out if there were any problems before I made the payment again. The girl checked with a supervisor and assured me they were having no problems with payments. They took another payment over the phone and this was also declined.
So I called my bank and all 3 payments were taken from my bank! I called Aqua back and asked them what happened and the girl on the phone told me that they had been having payment issues all week. I asked what they planned on doing about my overdraft fees since they assured me there were no problems. The girl informed me that this was not their problem. I have asked for a supervisor to ring me back. Any suggestions on what I should do now?
I have had an Aqua card for 2 years now. I always pay my balance in full every month and have never had a late payment.
Then I called Aqua, who stated that neither payment went through and they would try to take a phone payment. I specifically asked them to find out if there were any problems before I made the payment again. The girl checked with a supervisor and assured me they were having no problems with payments. They took another payment over the phone and this was also declined.
So I called my bank and all 3 payments were taken from my bank! I called Aqua back and asked them what happened and the girl on the phone told me that they had been having payment issues all week. I asked what they planned on doing about my overdraft fees since they assured me there were no problems. The girl informed me that this was not their problem. I have asked for a supervisor to ring me back. Any suggestions on what I should do now?
I have had an Aqua card for 2 years now. I always pay my balance in full every month and have never had a late payment.