To meet the two DD min criteria for Halifax reward account, I set up a DD to pay off £5 fixed amount from my tesco cc every month. Not sure if it matters, but I clear the balance every month - once just after pay day and once before the balance is due. April statement gave a full balance of £18 with £10 min balance.
It said under the statement summary that the fixed amount will be withdrawn on 24/04/13. But instead they tried to take £10 (the min payment) which Halifax wouldn't pay as I only had enough for the two DDs (£5 for this plus £2.50 for the other DD) Halifax dont charge fees, but Tesco are charging me £12.
The new statement says the same under the summary except it also states £5 as the fixed payment.
When I called Tesco they said it says in the t&cs that even if I select fixed amount, they will still take the minimum amount if the fixed amount is lower. Anything I tried to ask, he just repeated "its in the terms and conditions"
I cant see this in any documents sent to me, or on the statement.
Can anyone show me this bit pls? I need to get a better understanding of how it works. If this is how its supposed to work, I think ill find a different place to send the DD
It said under the statement summary that the fixed amount will be withdrawn on 24/04/13. But instead they tried to take £10 (the min payment) which Halifax wouldn't pay as I only had enough for the two DDs (£5 for this plus £2.50 for the other DD) Halifax dont charge fees, but Tesco are charging me £12.
The new statement says the same under the summary except it also states £5 as the fixed payment.
When I called Tesco they said it says in the t&cs that even if I select fixed amount, they will still take the minimum amount if the fixed amount is lower. Anything I tried to ask, he just repeated "its in the terms and conditions"
I cant see this in any documents sent to me, or on the statement.
Can anyone show me this bit pls? I need to get a better understanding of how it works. If this is how its supposed to work, I think ill find a different place to send the DD