The other day my husband applied for the Santander 123 Credit Card. He also applied for a 'spouse card' for me. Soon after, I received a PIN notification from Santander and today I received a Credit Card to our home address. My husband still hadn't received his PIN or Credit Card. My husband when attempting to get my card activated failed the security checks, on address details...
It transpires that more than 12 years ago we had mortgage and other accounts with Abbey National. We subsequently changed mortgage and bank account providers our last being closed 10 years ago and had no further dealings with Abbey National or SANTANDER in any shape or form. We have in the last ten years, changed address three times, got married, had two kids, three cats... However, Santander have revealed that they have inexplicably sent my husband's new credit card and pin to address we last left in 2008!
The Santander representative said that we should have informed them that we had moved (despite us no longer being customers) - this was a NEW application and required previous addresses in the last three years, which we duly supplied.
The Santander representative suggested we go into town to the branch with documents to prove identity in order to record a change of address, despite the fact we gave them the correct address along with our new application, the same address to which my spouse card was sent. This is clearly their mistake and I cannot understand why I should be put to the effort of sorting their mistake out...
They are now referring us to the complaints department, who are clearly not taking this breach of security very seriously. They won't try and help. This is a breach of security that anyone who has previous dealings with either Abbey National or any of their subsidiary companies or reincarnations will be at risk of. The whole thing has the makings of a farce. If I try really hard I might remember why we left Abbey National / Santander in the first place.
TD
It transpires that more than 12 years ago we had mortgage and other accounts with Abbey National. We subsequently changed mortgage and bank account providers our last being closed 10 years ago and had no further dealings with Abbey National or SANTANDER in any shape or form. We have in the last ten years, changed address three times, got married, had two kids, three cats... However, Santander have revealed that they have inexplicably sent my husband's new credit card and pin to address we last left in 2008!
The Santander representative said that we should have informed them that we had moved (despite us no longer being customers) - this was a NEW application and required previous addresses in the last three years, which we duly supplied.
The Santander representative suggested we go into town to the branch with documents to prove identity in order to record a change of address, despite the fact we gave them the correct address along with our new application, the same address to which my spouse card was sent. This is clearly their mistake and I cannot understand why I should be put to the effort of sorting their mistake out...
They are now referring us to the complaints department, who are clearly not taking this breach of security very seriously. They won't try and help. This is a breach of security that anyone who has previous dealings with either Abbey National or any of their subsidiary companies or reincarnations will be at risk of. The whole thing has the makings of a farce. If I try really hard I might remember why we left Abbey National / Santander in the first place.
TD