Dear all,
First post! Asking for advice on a dilemma.
I was refunded by the CC (as a "goodwill gesture" apparently) for some unsuitable goods that the vendor wouldn't accept back but which are of no use to us, in a dispute that rattled on for a couple of years.
As I was wrapping up the call in which we were told of the refund, I said "I still have the item, obviously it is no use to us, do we send it to [credit card issuer]?". The call centre person rang off and called back a while later to say "yes, we'll send an address label".
Well, said label turned up, but it is a handwritten thing addressed to an individual within the CC organisation "confidential" and "to be opened by the addressee only".
Am I the only person whose suspicions are raised by this? I was expecting a label with some kind of barcode on it and a freepost address within the credit card company - and the name of an official-sounding department therein. I was expecting traceability, but I'm not getting it.
So for the moment I may well sit on this until I can get some clarity. So here are some questions.
If a CC issuer refunds unilaterally in a dispute, what actually happens to the goods? We have our money, this object is no longer ours, as far as I can see. Do the CC issuers even collect stuff that has been refunded?
If they don't, why have I got this little handwritten "return label" that looks more like a staff member trying something on?
If they do, why isn't there some more legitimate looking return location than "suzie at desk 43?" (I made that up).
If this useless item is in limbo now, I can't very well get rid of it if the CC issuer then goes to the vendor with a chargeback. If that happens the vendor will probably want the goods back! If the CC issuer "took the hit" and refunded for the sake of some goodwill and doesn't want the item sent to them, I would prefer to sell it in a charitable auction and send 100% of the proceeds to Orbis - not hand it to some blagger in a call centre somewhere to be wasted.
Obviously I'd rather be rid of it, but not if a/ someone will ask for it back down the line (the vendor) or b/ some official department in the CC organisation will ask for it down the line or c/ some charity could make better use of the £££ it generates on the market.
First post! Asking for advice on a dilemma.
I was refunded by the CC (as a "goodwill gesture" apparently) for some unsuitable goods that the vendor wouldn't accept back but which are of no use to us, in a dispute that rattled on for a couple of years.
As I was wrapping up the call in which we were told of the refund, I said "I still have the item, obviously it is no use to us, do we send it to [credit card issuer]?". The call centre person rang off and called back a while later to say "yes, we'll send an address label".
Well, said label turned up, but it is a handwritten thing addressed to an individual within the CC organisation "confidential" and "to be opened by the addressee only".
Am I the only person whose suspicions are raised by this? I was expecting a label with some kind of barcode on it and a freepost address within the credit card company - and the name of an official-sounding department therein. I was expecting traceability, but I'm not getting it.
So for the moment I may well sit on this until I can get some clarity. So here are some questions.
If a CC issuer refunds unilaterally in a dispute, what actually happens to the goods? We have our money, this object is no longer ours, as far as I can see. Do the CC issuers even collect stuff that has been refunded?
If they don't, why have I got this little handwritten "return label" that looks more like a staff member trying something on?
If they do, why isn't there some more legitimate looking return location than "suzie at desk 43?" (I made that up).
If this useless item is in limbo now, I can't very well get rid of it if the CC issuer then goes to the vendor with a chargeback. If that happens the vendor will probably want the goods back! If the CC issuer "took the hit" and refunded for the sake of some goodwill and doesn't want the item sent to them, I would prefer to sell it in a charitable auction and send 100% of the proceeds to Orbis - not hand it to some blagger in a call centre somewhere to be wasted.
Obviously I'd rather be rid of it, but not if a/ someone will ask for it back down the line (the vendor) or b/ some official department in the CC organisation will ask for it down the line or c/ some charity could make better use of the £££ it generates on the market.