Has anyone else experienced this? Aquacard's online banking used to be done via "Partner and Affinity Cards". A few weeks ago I tried to log on to it on two occasions and my details were rejected three times, which was surprising. It told me I had to call to sort out the situation. I just got round to calling today, and the first recorded message said they'd moved to a new system (directly with aquacard). So I registered and I found:
- there is no information at all about cashback
- there is no information about paperless billing (even though the telephone message exhorts you to register for online banking and specifically says you can switch to paperless billing using it!)
- there are no downloadable statements (even though there is a note to say you will need a PDF reader to view them)
This smacks of a half-finished system bring brought online in a hurry, presumably when their contract with partnerandaffinitycards came to an end.
On the helpline I asked the agent about paperless billing, he put me on hold for 5 minutes then told me that he couldn't get into the website to find out if/where it existed. (Their paper statements don't redact the full card number so really need shredding before disposal; my paper recycling won't accept shredded paper...) He said cashback would be credited on my next statement (I've just hit the anniversary) and that I was still earning it at 3%, which is good. He also agreed that I was locked out of the old system because they had shut it down without removing the login page or even bothering to put up a notice telling people to register with the new system! :huh:
- there is no information at all about cashback
- there is no information about paperless billing (even though the telephone message exhorts you to register for online banking and specifically says you can switch to paperless billing using it!)
- there are no downloadable statements (even though there is a note to say you will need a PDF reader to view them)
This smacks of a half-finished system bring brought online in a hurry, presumably when their contract with partnerandaffinitycards came to an end.
On the helpline I asked the agent about paperless billing, he put me on hold for 5 minutes then told me that he couldn't get into the website to find out if/where it existed. (Their paper statements don't redact the full card number so really need shredding before disposal; my paper recycling won't accept shredded paper...) He said cashback would be credited on my next statement (I've just hit the anniversary) and that I was still earning it at 3%, which is good. He also agreed that I was locked out of the old system because they had shut it down without removing the login page or even bothering to put up a notice telling people to register with the new system! :huh: