So i made a payment to my Halifax credit card for £7 on 15/5 (before the May statement was produced)
When the May statement arrived the balance was £7.36- so having paid the £7 already i paid a further £1- as in total that covers the balance.... or so i thought!!!
I have just received a snotty letter from Halifax saying i am in arrears... and then my latest statement stating the same that i am now in arrears???
At no point on the May or June paper statement did the £7 payment show?? But it does on my current account- called them and had a painful 45 min call trying to rectify this despite the fact i am not in the wrong. Eventually she said that they would refund the late payment charge, add the £7, pay me £10 compo and file a report so as this does not affect my credit file.
Right so today i log onto my halifax account and there on the screen on May's statement is this £7- the £7 which is not on any of my paper statements. My friend thinks they have just updated it but i thought it would reflect on this months statement- not on a historic one??
Worried now- any advice??
When the May statement arrived the balance was £7.36- so having paid the £7 already i paid a further £1- as in total that covers the balance.... or so i thought!!!
I have just received a snotty letter from Halifax saying i am in arrears... and then my latest statement stating the same that i am now in arrears???
At no point on the May or June paper statement did the £7 payment show?? But it does on my current account- called them and had a painful 45 min call trying to rectify this despite the fact i am not in the wrong. Eventually she said that they would refund the late payment charge, add the £7, pay me £10 compo and file a report so as this does not affect my credit file.
Right so today i log onto my halifax account and there on the screen on May's statement is this £7- the £7 which is not on any of my paper statements. My friend thinks they have just updated it but i thought it would reflect on this months statement- not on a historic one??
Worried now- any advice??