Hello to all the wonderful people at MoneySavingExpert.com,
I just wanted to ask a quick question on fraud on my wifes credit card which has been going on for over 2 month's.
The fraud was with a gambling site and to cut a long story short NatWest Fraud team reversed all the transactions on her account which was great.
NatWest even clear the money owing that she used herself which was just over a £1000 or so, And this left her account in credit by about £60 odd pound.
This was all sorted out by one of the managers in NatWest Credit Card team.
Now she closed her account and has received a cheque for the outstanding £60 and got a letter stating that the account has been closed (This was in Jan 2013).
Now in (End March 2013) she has received a statement with the balance that was clear which was about £1000ish.
She rang NatWest to ask about this and natwest have told her she needs to pay this plus interest and late fee charges :mad:
I think this is shocking 2 months later down the line to ask for this after sending out a letter to say the card has been closed and ask to distroy the card and not use it any more, even the people she spoke to at natwest said it was natwest mistake.
My question is should you pay this or seek legal help??
Hope some nice people can help me???
I just wanted to ask a quick question on fraud on my wifes credit card which has been going on for over 2 month's.
The fraud was with a gambling site and to cut a long story short NatWest Fraud team reversed all the transactions on her account which was great.
NatWest even clear the money owing that she used herself which was just over a £1000 or so, And this left her account in credit by about £60 odd pound.
This was all sorted out by one of the managers in NatWest Credit Card team.
Now she closed her account and has received a cheque for the outstanding £60 and got a letter stating that the account has been closed (This was in Jan 2013).
Now in (End March 2013) she has received a statement with the balance that was clear which was about £1000ish.
She rang NatWest to ask about this and natwest have told her she needs to pay this plus interest and late fee charges :mad:
I think this is shocking 2 months later down the line to ask for this after sending out a letter to say the card has been closed and ask to distroy the card and not use it any more, even the people she spoke to at natwest said it was natwest mistake.
My question is should you pay this or seek legal help??
Hope some nice people can help me???